Privacy Policy

We may collect the following types of information:

• Account data: name, email address, password hash, role (buyer/seller), and profile settings you provide.
• Transaction data: orders, cart contents, payment status, delivery confirmations, disputes, and seller payout details where applicable.
• Communications: messages sent through platform chat, support conversations, and emails we send or receive related to your account.
• Usage data: pages viewed, search queries, device/browser type, IP address, and approximate location derived from IP for security and analytics.
• Seller application data: information submitted when applying to sell, including verification details you choose to provide.

We use personal information to:

• Provide, operate, and improve the marketplace and account features.
• Process orders, hold escrow, resolve disputes, and prevent fraud.
• Send transactional emails (order updates, security alerts, account notices).
• Respond to support requests, including automated assistance where enabled.
• Enforce our Terms of Service and protect users.
• Comply with legal obligations and respond to lawful requests.

If you are in the European Economic Area, United Kingdom, or similar jurisdictions, we process personal data based on: performance of a contract (providing the service you requested), legitimate interests (security, fraud prevention, product improvement), consent (where required, such as optional marketing), and legal obligation.

We use trusted third-party providers to run p2pcheap. They process data on our behalf and only as needed to perform their services, such as:

• Hosting and database infrastructure.
• Payment processing and fraud screening.
• Email delivery for account and order notifications.
• File uploads (e.g. listing images or chat attachments).
• Customer support tooling, including AI-assisted replies when configured.

We do not sell your personal information. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition with appropriate safeguards.

We use cookies and local storage to keep you signed in, remember preferences (such as theme), maintain cart and session state, and understand how the site is used. You can control cookies through your browser settings, but some features may not work correctly if essential cookies are disabled.

We retain account and transaction records for as long as your account is active and as needed to fulfill legal, tax, accounting, and dispute-resolution obligations. Support chat history may be retained for a limited period to improve service and resolve issues. You may request deletion subject to exceptions described below.

We use administrative, technical, and organizational measures designed to protect personal information, including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure; please use a strong, unique password and enable available security options.

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing.
• Withdraw consent where processing is consent-based.
• Port data you provided in a structured format where applicable.
• Lodge a complaint with a supervisory authority.

You can update much of your account information in account settings. For other requests, contact us through support. We may need to verify your identity before fulfilling a request.

p2pcheap is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers of personal data.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Material changes may also be communicated by email or in-app notice where appropriate.

For privacy questions or requests, contact us through the support chat in your account or the contact method published on p2pcheap. Please include enough detail for us to identify your account and understand your request.